Cancellation Policy

At EVER NIX SDN. BHD., we strive to ensure your shopping experience is smooth and satisfying. We understand that you may change your mind, so we have set out our cancellation process to be clear and straightforward.

Order Cancellations

  • You may cancel your order within 24 hours of placing it, provided it has not been processed or shipped.

  • Once your order has been packed or dispatched, it cannot be cancelled. In such cases, please refer to our Return & Refund Policy for assistance.

How to Request a Cancellation

To cancel your order, please contact us as soon as possible:

  • Email: evernix@outlook.com

  • Phone/WhatsApp: 011-1315 0752

  • Subject Line: Cancellation Request – [Your Order Number]

  • Include your full name, order number, and reason for cancellation.

Our team will confirm whether your order is eligible for cancellation.

Refunds for Approved Cancellations

  • Approved cancellations will be refunded to your original payment method.

  • Refund processing may take 5–7 business days, depending on your bank or payment provider.

Exceptions

We may reject a cancellation request if:

  • The order has already been shipped or is in transit.

  • The item is custom-made or personalised.

  • The request is made outside the permitted cancellation period.

Contact Information

EVER NIX SDN. BHD.
Registration No.: 202501034130 (1635540-H)
Website: https://evernix.online
Email: evernix@outlook.com
Phone/WhatsApp: 011-1315 0752
Address: NO. 25, JALAN ANGGERIK 2, TAMAN KULAI UTAMA, 81000 KULAI, JOHOR, Malaysia