Refund and Returns Policy

Overview

Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately can’t offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in its original packaging.

  • A receipt or proof of purchase is required.

  • Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain types of items are non-returnable, including:

  • Items that are used or not in their original condition

  • Items with missing parts not due to our error

  • Items returned after 30 days of delivery

  • Sale items (only regular-priced items are eligible for refunds)

Refunds

Once your return is received and inspected, we will notify you via email. You will be informed of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company — it may take some time before your refund is posted

  3. Contact your bank — processing time can vary

If you’ve done all this and still haven’t received your refund, please contact us at evernix@outlook.com.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange for the same item, please email us at evernix@outlook.com and send the item to:

NO. 25, JALAN ANGGERIK 2, TAMAN KULAI UTAMA, 81000 KULAI, JOHOR

Shipping Returns

To return your product, please mail it to the address above.

  • You will be responsible for paying your own shipping costs.

  • Shipping costs are non-refundable.

  • If you receive a refund, the return shipping cost will be deducted from your refund.

If you are returning a higher-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

For any return or refund inquiries, please contact us at:
evernix@outlook.com
+6011-1315 0752